FREQUENTLY ASKED QUESTIONS
What are Oresh pieces made from?
Oresh art is produced on a 3mm tempered-glass panel with selective transparent UV-relief layers. Chosen details may be raised up to 6mm, so depth varies across each composition.
Is this a canvas print?
No. Oresh pieces use tempered glass, not canvas. Each finished artwork is presented in the selected Black or Light Walnut frame finish shown on its product page.
What sizes are available?
Square artworks are available in 20 × 20cm, 30 × 30cm, and 40 × 40cm. Rectangular artworks are available in 20 × 30cm. Each product page shows the options available for that artwork.
Where do orders ship from?
Orders are dispatched from Hong Kong using DHL Express tracked service. Standard and customised orders are processed within 2 business days; processing time excludes transit time. Estimated transit time is 8–12 calendar days after dispatch, in addition to the 2-business-day processing time.
Where do you deliver and how much is shipping?
We ship to the United States, Canada, Australia and the United Kingdom. Shipping is free on every order, with no minimum spend. Any applicable taxes and customs duties are separate. See our Shipping Policy for details.
How do I track my order?
We email tracking details once your order has been dispatched. Check your spam or promotions folder if you do not see it.
Can I cancel my order?
You may cancel within 24 hours of placing your order if it has not been dispatched. Email support@oreshart.com with your order number. We use the time your request is received, not our reply time, to determine eligibility.
Can I return or exchange my order?
You may request a return or exchange within 15 calendar days of delivery, subject to the eligibility conditions in our Refund and Return Policy. Oresh covers return shipping for eligible returns and exchanges. Orders placed before the September 16, 2026 policy update retain their earlier 30-calendar-day return window.
When will I receive my refund?
Approved refunds are issued to the original payment method within 3–5 business days after an approved return is received and inspected, or after a claim is approved. Payment providers may take additional time to post the refund.
For policy or order support, email support@oreshart.com, call +852 4666 0108, or use the contact form. Customer support is available 24/7.