Updated: September 29, 2026
This policy explains how Oresh prepares and ships orders placed through oreshart.com.
Order processing
Standard and customised orders are processed within 2 business days after the order is placed. Processing time does not include shipping transit time. We will contact you if an unexpected delay affects your order.
Order cancellations
You may cancel within 24 hours of placing your order, provided it has not been dispatched. Email support@oreshart.com with your order number. Eligibility is based on when we receive your request, not when we reply. See our Refund and Return Policy for cancellation, return and exchange details.
Shipping origin and carrier
Orders are dispatched from Hong Kong using DHL Express tracked service. Estimated transit time is 8–12 calendar days after dispatch to the United States, Canada, Australia and the United Kingdom. This is in addition to the 2-business-day order processing time. Delivery times are estimates, not guaranteed dates; customs clearance, public holidays or carrier delays may affect arrival.
Where we ship
We currently ship to the United States, Canada, Australia and the United Kingdom.
Shipping rates
Shipping is free on every order to destinations available at checkout, with no minimum spend. The shipping charge is US$0. Any applicable customs duties, import taxes and other taxes are separate from shipping and may still be payable.
Tracking and delivery
Once an order ships, we send tracking information to the email address used at checkout. Please ensure that your delivery address and contact details are accurate before you place an order.
Customs and import charges
For international deliveries, customs duties, taxes, and import charges may apply. Unless explicitly shown as included at checkout, these charges are the recipient's responsibility.
Damage, missing, or delayed parcels
Please inspect your order on arrival. Contact us promptly about a damaged, defective or incorrect item and keep the packaging and product available for review. Returns and exchanges may be requested within 15 calendar days of delivery, with the earlier 30-day return window preserved for orders placed before the September 16, 2026 policy update. Oresh covers return shipping for eligible returns and exchanges. These timeframes do not limit your statutory rights. If tracking shows delivered but you cannot locate the parcel, contact us within 14 calendar days so we can help investigate.
For policy or order support, email support@oreshart.com, call +852 4666 0108, or use the contact form. Customer support is available 24/7.