Effective date: September 1, 2026
Oresh operates oreshart.com (the “Site”). This policy describes the personal information we collect when you browse the Site, contact us, subscribe to updates, or place an order, and explains how we use and safeguard that information.
1. Information we collect
The information we collect depends on how you interact with Oresh and may include:
- Contact and order details, including your name, email address, telephone number, billing and delivery addresses, order contents, and customer-service messages.
- Payment and transaction details, such as payment status, transaction value, billing details, and fraud-prevention signals. Shopify and our payment providers process complete card details on our behalf.
- Device and activity data, such as IP address, browser and device information, referring pages, pages viewed, Site interactions, and cookie or similar identifiers.
- Marketing preferences, including newsletter status, campaign interactions, and your choices about promotional communications.
2. How we use information
We use personal information to operate the store, process and fulfill orders, take payments, send order and delivery updates, provide customer support, review damaged or missing parcel claims, prevent fraud, improve Site performance, and meet legal, tax, accounting, and regulatory obligations. Where permitted, we may also use it to send marketing or understand campaign performance.
3. When information is shared
We share information only when reasonably needed with service providers that help run Oresh, including Shopify, payment providers, production and fulfillment partners, delivery carriers, email and analytics providers, professional advisers, and public authorities responding to valid legal requests. These recipients receive only the information needed for their role.
We do not sell personal information for money. Some analytics or advertising activity can be classified as “sharing,” “targeted advertising,” or a similar regulated activity in certain locations. When required, Oresh provides consent or opt-out controls.
4. International processing
Our ecommerce, payment, production, fulfillment, and delivery providers may process information in countries or regions other than your own. Where applicable law requires it, we use reasonable contractual, technical, and organizational safeguards for these transfers.
5. Cookies and similar technologies
Necessary cookies support functions such as security, the cart, checkout, and customer accounts. Optional analytics and marketing technologies may be used where enabled and allowed by your choices. You can use available cookie controls, browser settings, and the unsubscribe link in marketing emails to manage your preferences. Blocking necessary cookies may prevent parts of the store from working correctly.
6. Retention
We keep information only for as long as reasonably needed to provide the service, support orders, keep accounting records, prevent fraud, resolve disputes, and comply with applicable obligations. The appropriate period varies by the type of information.
7. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online transmission or storage method is completely secure, so absolute security cannot be guaranteed.
8. Your privacy rights
Depending on where you live, you may be able to ask for access, correction, deletion, restriction, or a copy of certain personal information; object to particular uses; withdraw consent; or opt out of eligible advertising or data-sharing activity. We may need to verify your identity before completing a request.
To make a privacy request, use the Oresh contact form. You can leave marketing emails at any time using the unsubscribe link included in the message.
9. Children
The Site is intended for a general audience and is not directed to children. We do not knowingly collect a child’s personal information in circumstances prohibited by applicable law. Contact us if you believe a child has supplied information that should be reviewed or removed.
10. Policy updates
We may revise this policy when our practices, service providers, technology, or legal requirements change. The latest version will appear on this page with a new effective date.
11. Contact
For privacy questions or rights requests, please use our Contact page.